Professional Summary

June 2024 – Till Present Career Break, Self Learning
  • Earned certificate in Scrum Product Owner from ScrumAlliance
  • Earned certificate in Python for Data Science, AI & Development
  • Earned certificate in Build a Free Website with WordPress
  • Practiced SQL queries, testing concepts, and deployment basics during self-learning
April 2021 – June 2024 Cognizant Technology Solutions, USA
  • Proficiently addressed technical challenges in product/applications developed in.NET, C#, and SQL Server, showcasing problem-solving abilities and ensuring seamless functionality.
  • Developed comprehensive test plans and test cases for functional, integration, and regression testing.
  • Conducted database performance tuning, including index optimization and query rewriting.
  • Coordinated seamlessly with both onsite and offshore teams during project delivery, facilitating daily connect calls and service tracking to enhance collaborative efficiency.
  • Executed manual testing procedures, identifying and documenting software defects and inconsistencies.
  • Innovated and implemented streamlined processes, significantly reducing ticket count, and enhancing overall operational efficiency.
  • Generated performance dashboards and management reports using the ServiceNow tool, ensuring accurate documentation of changes and adherence to release notes.
  • Prepare release notes and ensure that application documents are updated according to the changes.
  • Successfully managed and mentored team members, providing leadership and guidance to foster professional growth and cohesive teamwork.
  • Actively participated in L1 (Consultation request), L2 (Incident request), and L3 (Problem tickets) resolution, contributing to the resolution of complex technical issues and improving overall support quality.
  • Contributed and delivered high-quality technical support through thorough analysis of technical problems.
  • Resolved ServiceNow tickets promptly, meeting outlined SLA times for business users across a suite of 150+ applications supporting an insurance client’s business line.
  • Skillfully handled weekly and monthly status meetings, ensuring clear communication and facilitating strategic decision-making.
  • Tested Gainwell Technologies applications using the ALM tool, including creating and executing test cases.
  • Logged and managed bug tickets to enhance product quality and ensure issue resolution.
  • Reviewed and updated test cases based on feedback to maintain accuracy and completeness.
Sep 2018 – Apr 2020 Superior Court of California, Contra Costa County, CA. Role : Technical Architect. Project: Case Management System
  • Developed a web portal using ASP.net 2015 to return statistical case reports in excel and xml format.
  • Created and maintained SQL Server 2012 stored procedures and functions to support data processing needs.
  • Designed and supported SQL databases, ensuring data integrity and performance.
  • Integrated third-party REST APIs to retrieve and process external data
  • Built reports using Jaspersoft to support operational and statistical reporting requirements.
  • Participated in code reviews, testing, and defect resolution to maintain high code quality.
Jul 2018 – Sep 2018. Superior Court of California, Sonoma County, CA. Role: SQL Developer. Project: Case Management System
  • Developed stored procedures and functions in SQL Server 2012 to support application logic and reporting needs.
  • Created and maintained reports using SQL Server Reporting Services (SSRS).
  • Participated in code reviews, performed testing, and resolved defects to ensure application quality.
Mar 2015 – Apr 2016. Exclusive Fabrics & Furnishing. Role: Application Support.Software Engineer
  • Participated in all phases of the SDLC, including requirement gathering, analysis, design, development, testing, documentation, and production support.
  • Authored technical documentation such as Requirement Specifications, Data Models, and User Manuals.
  • Provided L1–L3 support by diagnosing and resolving technical issues to ensure system uptime and user satisfaction.
  • Developed web applications using ASP.NET 4.0 (C#) with SQL Server 2014 as the backend.
  • Creating web pages to maintain data flow and data integrity using ASP.NET User Controls, Web Server Controls, and ADO.NET.
  • Used Bootstrap control, JavaScript, CSS to develop user interface.
  • Implemented Telerik controls for enhanced UI functionality.
  • Designed and maintained the database access layer using ADO.NET and developed stored procedures and SQL functions.
  • Conducted code reviews, performed testing, and resolved defects.
  • Supported and enhanced existing web applications and delivered new features based on evolving business needs.
Aug 2011 – June 2014. Tata Consultancy Services. Role: .Net Developer.
  • Involved in understanding and analyzing the client requirements.
  • Involved in designing GUI for the application.
  • Developed Data Access Layer using Enterprise Library and C#.
  • Involved in design, development of WCF Services and common library projects.
  • Used WCF to access data from Data Access Layer for the User Interface.
  • Implementing LINQ queries on different data sources in C# application.
  • Developed complex queries for SQL server 2008 database.
  • Used VSS as source safe tool.
  • Converted COBOL programs to VB.net applications.
  • Involved in reviewing code, testing and defect fixing.
  • Prepared unit test cases and performed unit testing prior to system implementation.
  • Troubleshooting and bug fixing post-production modules.
  • Configured App.Config file for the configuration of the entire Windows Application.
Aug 2010 – Aug 2011. Softtech-Engineers Pvt. Ltd. Pune, India. Role: Software Developer. Project: BPAMS(Building Plan Approval Management System)
  • Developed ASP.NET 4.0 web application using VB.NET and SQL Server 2008, including UI components, DLLs, and modular design.
  • Designed web pages using CSS, Themes, JavaScript, AJAX Toolkit, and JQuery for enhanced interactivity and validation.
  • Created custom reports using Active Reporting Tool and handled data access with ADO.NET datasets and objects.
  • Wrote SQL queries, stored procedures, joins, and views to support business rules and data integrity.
  • Utilized VSS for version control and supported ongoing development and maintenance activities.
Aug 2007 – Jan 2010. Visual Infosoft Pvt. Ltd., Ahmedabad, India. Role: Software Engineer. Project: Hospital Management System, Online Reporting System.
  • Developed a Windows desktop application using VB.NET 2.0 with a SQL Server 2000 backend, following a 3-tier architecture.
  • Designed and implemented the Data Access Layer using ADO.NET, and created SQL queries, stored procedures, and database tables.
  • Built custom reports using Crystal Reports and deployed the application on a production server.
  • Collaborated directly with clients to gather requirements and deliver tailored solutions.
  • Handled debugging, maintenance, and provided ongoing online support.